Returns

 

Return Policy and Information

 

At Tunerexperts.com, we try hard to get you the right part, every time. But if you need to return a product for any reason, we want to make that as fast and easy as possible. Here are the policies related to returns that may help you understand and navigate the process:

 

 

The vast majority of products available at Tunerexperts.com are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition(not installed or have markings on parts).

 

To initiate a return, a Return Authorization Number (RA#) must be requested within 15 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without an RA# are not eligible for refund or exchange.

30 day Money Back Guarantee 

30 day money back guarantee starts when shipping tracking numbers shows product has been delivered.  Returns will be accepted for all big brake kits where customer is not satisfied with the quality or performance of the brakes.  Customer will be responsible for all return shipping cost of the kit.  The guarantee does not cover any labor cost for the install or removal of the brake kit.  Maximum refund will be price paid for the kit.  The complete kit must be returned in undamaged condition (normal brake wear is acceptable) for refund to be issued.  Damage done in shipping will be the responsibility of the customer and if damage is big enough no refund will be issued. 

 

1. Contact a Tunerexpert.com Customer Care Specialist at return@tunerexperts.com 

2. Our Customer Care Specialists will provide you with an RA#, and email you detailed return instructions.

3. Clearly write and/or affix the RA# on the package and return to the address specified in the email.

5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. Tunerexpert.com will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

 

International Orders

 

International orders are not eligible for return or exchange, unless in the case of manufacturer defect or Tunerexperts.com error. Wheel fitment issues are not error of manufacture or tunerexperts.com

 

Return Procedure

 

1. Contact a Tunerexpert.com Customer Care Specialist at return@tunerexperts.com 

 

2. Our Customer Care Specialists will provide you with an RA#, and email you detailed return instructions.

 

3. Clearly write and/or affix the RA# on the package and return to the address specified in the email.

 

4. Unless the return is due to manufacturer defect or Tunerexpert.com error, the customer is responsible for return shipping costs.

 

5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. Tunerexpert.com will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

 

Defective Items

 

If you receive an item that is broken or defective, Tunerexpert.com will provide a prepaid return shipping label. To obtain the return shipping label, follow the above return procedure.

 

Restocking Fees

 

Certain products require a 25% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.

 

Non-Returnable Products

 

Some products, including (but not limited to) custom patterned and custom painted items, are not returnable. In the case of manufacturer defect or Tunerexpert.com error, these items may be returned for credit.

 

"Large Print" Disclosures

 

Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued.

 

Tunerexpert.com will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.

 

Returns FAQ

 

How do I return an item?

 

Contact an Tunerexpert.com Customer Care Specialist at return@tunerexpert.com. We will provide you with an RA#, which is required for all returns, and email you detailed return instructions.

 

Can I exchange an item?

 

Yes. Items that include all original packaging, paperwork and parts in new and unused condition may be returned for exchange. Simply follow the standard Tunerexpert.com returns procedure.

 

Will I have to pay a restocking fee?

 

Certain products do require a 25% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs. As with all returns, these items are subject to inspection before a credit is issued.

 

Who pays for return shipping costs?

 

If the return is due to manufacturer defect or Tunerexpert.com error, we pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item.

 

What should I do if I received the wrong item?

 

First, verify whether the item you ordered is the item you actually received. Simply compare the part number on the shipping receipt to the part number on your email order receipt.

 

If the numbers do not match, we may have shipped the wrong part number. Just email us at return@tunerexpert.com. We'll process your return, exchange the item for the correct part (if available) and send you a prepaid UPS shipping label for your return item.

 

If the numbers do match, you may have ordered the incorrect part number. Once again, please email us at return@tunerexpert.com. We'll process your return and exchange the item for the correct part (if available).